Service Desk Analyst

Provide operational support, over the phone and face to face for the IT Service Desk

Ensure all incidents are recorded on the Service Desk Management Tool and are resolved

Ensure all incidents and service requests are identified, categorised, prioritised, diagnosed and managed effectively

Take ownership of incidents and service requests through to resolution

Ensure all incidents and service requests which can't be resolved at the service desk are escalated to 2nd & 3rd line teams and proactively managed

1st line support, troubleshooting of IT related problems from in-house software to hardware

Identify improved ways of working

GCSE level or equivalent in Maths and English. ITIL V3/V4 Qualification, MCP or equivalent qualification (Desirable). In depth knowledge of industry standard products including Windows 10, Android, IOS, MS Office. Networking protocols & desktop/laptop computers and peripherals experience. Excellent PC support experience in a multi-site environment. Knowledge of Service Desk logging systems and experience working within a busy IT Service Desk environment.

Liberty has an exciting opportunity for a Service Desk Analyst to join our team, based in Knowsley. You will be working on a full-time, permanent basis, working 40 hours per week and in return, you will receive a competitive salary between £26,000 to £28,000 (DOE) per annum Plus Benefits.

The strength of our organisation lies in the quality of the people we work with. We're proud to employ the most talented, driven individuals within the property services sector.

We are an experienced and innovative property services business that is committed to putting customers and clients at the heart of everything we do. Liberty delivers people-focused, intelligence-driven property services that deliver better outcomes for customers and clients. We repair and maintain buildings, manage properties, build homes and support clients with all their property needs with a strong commitment to value for money services that make a positive difference to people and the communities in which we work., We offer a range of benefits for a rewarding career including though not limited to:

• Pension scheme


• 23 days Annual Leave, plus Bank Holidays


• Cycle to work Scheme


• Liberty Sense Awards - employees are nominated by colleagues for living the Liberty values, those who win receive a high street voucher


• YuLife, includes:



• Life Insurance/Death in service benefit - 2x annual salary value


• Smart health (including rund the clock access to 24/7 UK-based GPs)


• Best Dctors to provide a second opinion on complex cases or diagnosis


• Mental Health Supprt,4-6 sessions with a psychologist or psychotherapist


• Online Heath Check


• Nutritin consultations


• Online fitness prgramme


• YuMatter- Emplyee Assistance Programme designed to support mental, financial & professional wellbeing including up to 5 confidential sessions, with a counsellor


• Free will writing


• Reward scheme fr healthy behaviours to earn YuCoin which can be redeemed on the app for vouchers/ rewards


• Exclusive membership and wellbeing prduct discounts



• Medicash Health Cash Plan (optional to register, P11D tax value approximately £11.60 per year however allows claims for up to £996 per year) includes:



• Claiming eligible cash back n dental or optical treatments, specialist consultations, tests or scans


• Discunted gym membership


• Savings n cinema tickets, travel, holidays & retail


In addition to the above, at Liberty we look to invest in the up-skilling and development of our employees, ensuring competency and compliance to industry standards, in turn we will look to offer additional training where appropriate to give you the skills you need to deliver the service required.

Liberty strives to be a diverse and inclusive place where we can ALL be ourselves. We commit to achieving equal opportunities in employment for all suitably qualified candidates, through upholding our values of Passion, Openness, Respect and Trust, underpinned by Fairness, Respect, Equality, Diversity, Inclusion and Engagement.

Please note, only candidates who have the right to work in the UK will be considered for this vacancy.

As part of our recruitment process all employees need to be vetted and undertake pre employment checks. For this role you may need to complete a Disclosure and Barring Service (DBS) Check, previously Criminal Records Bureau, prior to or upon commencing employment with Liberty.