Senior Booking Coordinator - Endoscopy

We are looking for a Senior Booking Coordinator to support our endoscopy team by providing a patient booking and administrative service for the endoscopy units.
+ To lead and work as part of a team to provide a highly confidential patient booking and administrative service for the Endoscopy Unit.
+ To maintain a high standard of service to meet patient needs and clinical demand, keeping accurate patient records. Precise booking and data entry is crucial., + Using the Trust Careflow Electronic Patient Record System and Endoscopy HICCs database to identify and book day case procedures for patients in line with Trust policies and procedures. This will include contacting patients by telephone or letter to inform of admission dates and relevant procedure information.
+ Ensure procedure bookings are made in line with priority and waiting lists, ensuring patients do not breach Government/Trust waiting times. Identify any urgent requests or capacity issues within the department. Inform the Administration Manager of any potential breaches that cannot be resolved.
+ Ensure patient adheres to relevant medical criteria for each procedure.
+ Book clinics up to 6 weeks in advance, with correct utilisation of urgent capacity.
+ Responsible for cancelling and rearranging Endoscopy procedure lists. Ensuring patients are informed of appointment changes.
+ Taking accurate and precise messages and prioritise to medical staff or secretaries as appropriate.
+ Liaise with the Transport Office to ensure that appropriate patient transport is booked as required.
+ Other administrative duties, including filing, photocopying, ordering supplies, etc.
+ Work with other staff to ensure annual leave is planned throughout the year to enable cover to be provided within the Endoscopy Booking section across the Trust. This may involve undertaking some of the duties of an absent employee or providing support and advice to other employees., If you are an internal applicant there is the option for secondment, all applicants must have the endorsement/support of their line manager prior to application.
If you have a disability that makes submitting this online application difficult and would like assistance, please contact us on [email protected] quoting the vacancy reference number.
PPE requirements: Buckinghamshire Healthcare NHS Trust requires all colleagues to wear appropriate personal protective equipment (PPE) in accordance with our infection prevention and control procedures.
COVID-19 and Flu vaccinations remain the best way to protect yourself, your family, your colleagues and of course our patients from the viruses when working in our healthcare settings. We encourage our staff to be vaccinated when recommended.
If you are successful at interview, we will require you to complete a Covid-19 risk assessment document.
Application deadline: This post will close on the closing date stated at midnight. If we receive a large number of applications or there is a change in circumstance, we may be required to close a job before to the closing date.
Contacting you: We will contact candidates through the email address supplied on their application form. Please make sure you check this regularly.
Application information: If you are offered a job, information will be transferred into the national NHS Electronic Staff Records system.
Shortlisting: The monitoring and safeguarding sections are not made visible to the shortlisting panel. The safeguarding section may be made visible to the interview panel, dependent on the role being recruited into.
Travel expenses: It is Trust policy that travel expenses for interview will not be reimbursed.
Smoking: All Trust sites are NO SMOKING. Smoking in all areas of the buildings and premises is prohibited.

+ The ability to communicate effectively with colleagues, other members of staff, consultants and general practitioners is essential, as is the ability to deal politely and sensitively with patients and their relatives.
+ This is a busy role with frequent requirements for concentration where the work pattern is unpredictable with regular interruptions resulting in change of task. Regular self-prioritizing of workload is necessary.
+ This post involves significant computer work. Good IT skills are required and accuracy while working in a busy and demanding role.

Buckinghamshire Healthcare NHS Trust (BHT) is an integrated provider of acute hospital and community services for people living in Buckinghamshire and the surrounding area.
We care for over half a million patients every year:
+ provide specialist spinal services at our world renowned National Spinal Injuries Centre at Stoke Mandeville Hospital, the birthplace of the Paralympics
+ nationally recognised for urology and skin cancer services
+ regional specialist centre for burns, plastic surgery, dermatology, stroke and cardiac services
+ deliver community services in health centres, schools, patients' own homes, community hospitals and community hubs.
More than 6,500 people from different nations, cultures and backgrounds work for us.
We would be happy to discuss possible flexible working options. We strive to be a family friendly, inclusive employer.
If you require any assistance in making this application, please contact [email protected] or phone .
We pride ourselves in being a great place to work - and invite you to join our BHT family.

Working for our organisation
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What does Buckinghamshire Healthcare NHS Trust offer you?

• As part of our BHT family, you'll benefit from learning and development opportunities to support your career progression.


• We offer flexible and agile working opportunities, alongside your NHS benefits of generous annual leave entitlement, pension and access to NHS discount schemes.


• We provide a range of health and wellbeing services to promote a healthy, happy workforce.

Why work for us?

• We're committed to promoting inclusion and making sure all colleagues feel they belong. We encourage new colleagues from a diverse range of backgrounds to apply.


• As an employer, we aim to create a workplace where differences are valued and colleagues treat one another with dignity and respect.


• Greater diversity within our BHT family improves positive outcomes for the people and communities we serve.

A keen supporter of the Armed Forces Community who know the value of employing a service leaver/veteran and their families.
What do we stand for?

• Our vision is to provide outstanding care, support healthy communities and be a great place to work.


• Our mission is to provide personal and compassionate care every time.


• Our CARE values are collaborate, aspire, respect and enable.