Scheme Host

This role is based at Stratford Studios development in Stratford, a build to rent scheme with 158 apartments.

Responsibilities include managing applicants, conducting viewing tours, securing offers on apartments, organising repair works and dealing with general tenancy related queries as well as organising resident engagement events.

The role requires enthusiasm, excellent organisational skills, good people skills and the ability to work under pressure and with a degree of flexibility as no two days are ever the same. This person will report into the BTR Asset Manager.

What this job involves
Being based on site in order to build a personal rapport with residents
Being the first point of contact for resident queries including maintenance issues
Handling of deposit negotiation and administration
Responsible for the organisation and completion of residential property maintenance
Reporting and facilitating issues on the block/estate with the facility manager
Handling and reporting on residential properties compliance record
Periodic property inspections and reporting
Responsibility for re-letting vacant apartments
Handling applicant enquiries and arranging tours
Conducting tours and agreeing offers for available properties
Inspection of vacant properties
Running regular resident engagement events
Oversight of the day to day operation of the building
Maintaining high standards of service

Confident liaising with clients via phone, email and letter
Ability to work under pressure with a degree of flexibility and to take control of own workload
Good interpersonal skills
Excellent organisational and IT skills although previous knowledge of the property management software is not essential
Flexible working hours to accommodate evening events and (from time to time) tours
Previous experience of property management and letting is desirable
Experience within a customer focused environment
The suitable candidate will be somebody who is seeking to further their career

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you've got deep experience in commercial real estate, skilled trades, and technology, or you're looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally., We're JLL-a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That's why we're committed to our purpose to shape the future of real estate for a better world. We're using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.

Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we're honored to be recognized with awards for our success by organizations both globally and locally.

Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we're headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.

JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.