Quality Manager

You will be responsible for ensuring the quality of our new build homes is of the highest standards. You will also be monitoring the technical quality, safety of work and construction progress on our live development sites to ensure the timely completion of project deliverables.

We support agile working, so you'll be provided all IT equipment to work flexibly between your home, our construction projects and at our Dartford office.

Who are we?

Moat are one of the top 30 housing associations in England, with homes spread across London, Kent, Essex and Sussex. Our financial strength puts us in a good position to rise to challenges and plan for the future. We have just released our new corporate strategy, so it's an exciting time to join Moat! This involves being bold and ambitious, investing in new and existing homes, putting safety and quality first. We also deliver for and with our customers through our new Customer Engagement strategy, which will help us to deliver the requirements of the Social Housing White Paper.

We are also proud to announce that we have been awarded an accreditation for 'The Sunday Times Best Places to Work' 2024, based on our employee feedback.

Your key tasks will include:

• Coordinating, setting the standard, and monitoring the quality of workmanship on allocated projects. Check the progress of work, labour levels on site and keep the Project Team (internal and external) informed of progress. Identify and report on trends while the works are taking place during the construction process.


• Undertaking regular site visits to all allocated projects monitoring the standard of materials ensuring accuracy against the specification and application in line with manufacturers guidelines, reporting to the Project Manager & Employer's Agent, and keeping them informed of progress and any significant events on site.


• Monitoring contractor performance on site against programme, making the Project Manager aware of any concerns that may affect delivery of the scheme against targets. This will include recording labour levels, key stage inspections from external stakeholders such as Building Control and Warranty Providers and KPIs which may affect project delivery.


• Ensuring in association with the Project Management Team that the site quality inspection service is delivered consistently across schemes and to ensure that the agreed reporting templates are reviewed and embedded across all sites.


• Reviewing and commenting on pre-construction drawings, contract drawings and processes during the construction phases to ensure compliance with Building Regulations, our Employers Requirements (ER's), GLA / HE regulatory & funding standards and any other factors that may influence the buildability of the design.


• Attending briefings and undertake Continued Professional Development (CPD) in the form of construction and technical requirements. Feedback recommended good practice to the team in order to review procedures or construction documentation when required.


• Attending and contributing to Site Progress Meetings for schemes in your management and assist Project Managers on other schemes where required.


• Leading on improving and implementing the snagging process of new properties ensuring that homes are rigorously inspected, and standards upheld. Working proactively with the Project Team to ensure items are identified and remedied prior to final sign off.


• Understand the defects management process post completion and propose amendments to ensure that the customer journey runs as smoothly as possible, working closely with the New Homes Customer Care Team


• Keeping accurate records of inspections and make records available for the New Homes Customer Care Team in the event of defects or customer complaint, assist the team were required in resolution of complaints.


• Managing significant interaction with other parts of the organisation, including Health and Safety, Property Services and New Homes Customer Care colleagues, generally at the same level as well with external Clients and Constructors.


• Assisting in developing the Moat product & specification, including working with customers, the Development Project Team and other internal clients.
  
  Previous experience in a Quality Inspector role or similar within the construction industry and an in depth understanding of current building legislation.


• Experience of quality assurance delivery/improvement within a construction setting.


• An appropriate Professional Qualification such as CIOB, ICWCI or other construction equivalent or be working towards obtaining membership.


• An ability to demonstrate a good knowledge of NHBC and Building Regulation Standards both current and emerging.


• An ability to demonstrate a good understanding of construction site Health & Safety.


• An excellent understanding of the use of IT for the purposes of reporting to a range of audiences.


• A full driving licence and use of your own vehicle with the ability to travel across the Moat region., Disability Confident

About Disability Confident
A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to Disability Confident.