Quality Co-ordinator
CustomerKnect
Quality Co-ordinator
£35000
CustomerKnect, Seaham, County Durham
- Full time
- Permanent
- Onsite working
Posted 1 week ago, 18 May | Get your application in now before you miss out!
Closing date: Closing date not specified
job Ref: 48e820ba20b54a0a935d886775b807e3
Full Job Description
- Supporting the Head of Operations and department Supervisors championing Quality across the business.
- Carry out random audits and verification checks at all stages of the production process and in all production areas to ensure product conforms with customer specifications.
- Perform internal audits in line with an integrated management system audit schedule and document the results.
- Chair the monthly Quality meeting reporting the Quality performance of the business, progress chasing outstanding actions and propose continuous improvement initiatives.
- Ensure the documents in the BMS are up to date and correctly classified in the MIDAS system.
- Work with departmental representatives to investigate complaints, establish root cause and ensure effective corrective action control measures are introduced.
- Key relationships with Leadership Team, department Supervisors and daily contact with staff at all levels / in all areas within the business.
- Assist in planning and developing SHEQ training including colleague inductions.
- Any other duty or responsibility which may from time to time fall above or below the remit for this position, as defined by the Head of Operations.
- Legal compliance.
- Waste management and segregation.
- Environmental aspects and impacts.
- Accident and incident reporting and investigation.
- Risk analysis.
Excellent Literacy and numeracy skills - Knowledge / experience in manufacturing / supply chain environment
- Understanding of customer requirements
- Understanding / awareness of Continuous Improvement Techniques
- Good working knowledge of ISO standards including ISO 9001, 14001, 45001, (ISO 27001).
- Previous experience of administering a Business Management System., Qualified internal auditor.
- A minimum of NVQ level 3 (Or equivalent), in a relevant discipline or other suitable work related experience.
- Nebosh certificate, (Or willing to undertake).
CustomerKNECT, previously known as MetroMail, was founded in 1988 and has grown into one of the largest direct mail companies in the UK. This has been achieved through continuous investment in the best technology and the best people.
Although the focus of the role will be on the Quality performance of the business one of the key objectives in the first 12 months is to integrate the BMS to combine ISO 9001 with ISO 14001 & 45001. A good working knowledge of environmental and health and safety controls is essential including;
The business operates out of a 140,000ft2 facility based in Seaham. Processing around 160 million mailing items per year, the business currently employs circa 110 staff.
Our activities include digital printing, transactional enclosing, direct mail enclosing and paper and polywrapping of mail, in addition to a range of digital marketing and managed services.