PCN Manager

Lead managerially on the development (both strategic and operational) of the PCN, in the context of emerging national and local policy; including new models of care and wider system integration. Be the first point of contact for the network and act as an enabler for improved health to improve services to patients. The post holder will ensure that the network and its member practices have a strong voice, and are enabled to apply authority as an essential part of the transforming healthcare environment. Work collaboratively with the wider system partners and providers in developing a fully integrated neighbourhood delivery model for the health and care system at the PCN level utilising community assets.

Work as a member of a joint team of BOB ICB developing a future model of health and care for the READING CENTRAL PCN population. Contribute to shared leadership through a cross-organisational approach by working together with the member practices and community partners to enhance individual and community resilience. Support the Clinical Director and practice managers in the member practices. Job purpose: The Manager will: Identify and meet the support needs of practices in the network.

Provide support to the Clinical Director and deputise in their absence Represent the group at meetings. Work with clinical leads and other stakeholders as appropriate to develop a sustainable network. Develop an appropriate governance framework for the smooth operation of the PCN and the delivery of its plan. This will encompass the establishment of a legal framework between practices, agreed ways of working such as schedule of meetings, regular reporting on progress against the plan, and effective communications and engagement within and external to the network.

To produce reports on strategic/operational development to relevant parties to promote the work of the PCN and to account for progress. Provide operational management to the teams/leads and direct line manager of any staff put in post or contracted to the network Ensure member practices are adequately supported with all work from Primary Care and that projects are effectively managed throughout their duration, this work will include reporting on specific milestones and outcomes. Lead on PCN workforce development and the integration of new roles including those secured via the Additional Roles Reimbursement Scheme. Take a lead role in the identification and tendering of new business and the development of contract working with sub groups.

This will require a good understanding of NHS commissioning processes and contract negotiations. Support a shared identity and branding within the network Ensure there are robust systems and processes in place for the network to operate as efficiently and effectively as possible Liaise closely with the Financial Lead Practice/Manager Ensure the network complies with all relevant and legislative responsibilities relating to GDPR, Health & Safety, Human Resources Financial administration and Reconciliation of financial funds and maintaining accurate financial records Preparing a PCN budget/forecast and share a quarterly financial update to keep members informed Supporting the CD to provide strategic and clinical leadership to the network, developing and implementing strategic plans, leading and supporting quality improvement and performance across member practices (including professional leadership of the Quality and Outcomes Framework Quality Improvement activity across
the network). Prepare and annually update the Network Strategic Development Plan (and any other written information requested by the management committee), oversee the implementation of the aims and objectives and feedback on progress at Network meetings. Advancing integration The post holder will be expected to develop and establish strong collaborative relationships with partners and stakeholders and will be expected to contribute to performance monitoring of locality services and the delivery of broader ICB/system objectives, including the Population Health Management.

Work with the ICB and the Clinical Director to assess how General Practices within the PCN impact on patient health and well-being outcomes and work with practices to continuously improve effectiveness. This includes understanding variation and reducing health inequalities. Work with practices within the network to identify areas of common concern or potential for collaborative working to improve the resilience of general practices, sustain local services and support recruitment and retention of key members of the primary care workforce. Working Relationships Network Member GP practices, Network Board, Clinical Director, key stakeholder partners from NHS, local government, third sector, Network employees, local service users and the population of our network.

Ability to gain the confidence and buy in from member practices to enable their full participation in networks and their delivery. Act as a key Network representative at senior level. Support public engagement and consultation on network plans. Engagement and partnership working with the Public Health to identify gaps and joint and shared solutions to issues facing primary care and ensuring that patient voice is heard Take a leadership role in supporting staff, public and stakeholder engagement.

This job description is not an exhaustive list of duties but is intended to give a general indication of the range of work undertaken and may vary in detail in light of changing demands and priorities of the programme. Health & Safety: The post-holder will assist in promoting and maintaining their own and others health, safety and security as defined in the Health & Safety Policy and any individual practice Health & Safety Manual when working at individual practices and the practice Infection Control policy and published procedures. This will include: Using personal security systems within the workplace according to practice guidelines. Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks.

Making effective use of training to update knowledge and skills. Using appropriate infection control procedures, maintaining work areas in a tidy and safe way and free from hazards. Actively reporting of health and safety hazards and infection hazards immediately when recognised. Keeping own work areas and general / patient areas generally clean, assisting in the maintenance of general standards of cleanliness consistent with the scope of the job holders role.

Undertaking periodic infection control training (minimum annually). Reporting potential risks identified. Demonstrate due regard for safeguarding and promoting the welfare of children Confidentiality: In the course of this role, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately.

In the performance of the duties outlined in this Job Description, the post-holder may have access to confidential information relating to patients and their carers, practice staff and other healthcare workers. They may also have access to information relating to the practice as a business organisation. All such information from any source is to be regarded as strictly confidential and is to be used in accordance with GDPR rules and regulations. Information relating to patients, carers, colleagues, other healthcare workers or the business of the practice may only be divulged to authorised persons in accordance with the practice policies and procedures relating to confidentiality and the protection of personal and sensitive data.

Equality and Diversity: The post-holder will support the equality, diversity and rights of patients, carers and colleagues, to include: Acting in a way that recognizes the importance of peoples rights, interpreting them in a way that is consistent with practice procedures and policies, and current legislation. Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues. Behaving in a manner which is welcoming to and of the individual, is non-judgmental and respects their circumstances, feelings priorities and rights. Communication: The post-holder should recognize the importance of effective communication within the team and will strive to: Communicate effectively with other team members.

Communicate effectively with patients and carers (if required). Recognise peoples needs for alternative methods of communication and respond accordingly Contribution to the Implementation of Services: The post-holder will: Apply practice and PCN policies, standards and guidance. Discuss with other members of the team how the policies, standards and guidelines will affect own work. Participate in any audits where appropriate