Patient advisor

To meet and greet patients, members of the public and visitors to the practice in a friendly and courteous manner

Offer general assistance to the practice team and project a professional, positive, and friendly image to patients and other visitors, either in person or via the telephone

Facilitate effective communication between patients, members the primary health care team, secondary care, and other associated healthcare agencies

Liaise with district nurses, midwives, and other professionals within the community teams, on behalf of patients

Ensure an effective and efficient reception service is provided to patients and any other visitors to the Practice

Ensure that excellent customer care is being delivered at all times

Play an active role in the co-ordination, and review of patient surveys

Offer solutions and actively listen to patients to resolve issues.

Deal with complex and sensitive issues