Night Receptionist

You take care of customers whose arrival, departure or reservation takes place late or during the night. You must also: - Validate billing - Draw up the day's statistics and accounts report for the director - Prepare the documents required for the morning team.

• Registers guest reservations


• Welcomes guests and takes care of them from their arrival through to departure


• Contributes to guests' permanent satisfaction by providing high quality services throughout their stay


• Helps meet the department's quantitative targets by carrying out sales initiatives


• Welcomes guests as soon as they arrive with great care and attention


• Helps encourage customer loyalty by building friendly, personalised relationships


• Ensures that administrative procedures never take priority over guest relations


• Anticipates guests' needs and takes them into consideration


• Handles any guest complaints and/or remarks; provides a response as soon as possible


• Has an impeccable attitude which conveys the image of the brand and hotel


You might have to pour a pint, or prepare a quick meal for a hungry guest, and you take pride in delivering excellent service and presentation. You must be flexible to work including weekends and bank holidays.

In return we offer a competitive wage (£11.44 per hour) with staff meals, uniform, hotel and partner discounts worldwide... and the opportunity to work with a great team with the best hotel operator worldwide- Accor Hotels.