NECVcU Team Leader (FTC)

The Action Fraud National Economic Crime Victim Care Unit (AF-NECVCU) is the first unit in the country to provide a bespoke service to victims of economic crime. The AF-NECVCU tailor victims' needs in a professional, sensitive and empathetic manner to support recovery and prevent re-victimisation through its core values; Engagement, Support and Empowerment.

Engagement: Advice is tailored to the victims' needs, we collaborate with partner agencies and engage with the public.

Support: Providing focussed and targeted engagement to deal with the Victims needs in an Empathetic, Sensitive and Compassionate way with Fairness and Dignity.

Empowerment: We are respectful and champion the victims' needs, providing confidence and reassurance.

Purpose of the Role

An exciting opportunity has arisen to join the trailblazing Action Fraud National Economic Crime Victim Care Unit (AF-NECVCU) as a Team Leader. An innovative. empathetic, problem solving, communicative individual with a keen interest in victim support would be an ideal candidate.

As Team Leader you will provide leadership to a multi-disciplined team made up of Victim Care Reviewers (VCR), Victim Support Reviewers (VSR) and Victim Report Reviewers. You will be responsible for the day-today management, development and welfare of the team. You will quality assure the case work of VCRs and VSRs and ensure that policies and processes are being accurately followed. You will will also be a designated lead for safeguarding matters and be accountable for decisions made. Occasionally you will be required to liaise and build relationships with partners and stakeholders and represent the AF-NECVCU on a local and national level.