Metering Coordinator

We have an exciting opportunity to work in our Metering team in a role where you will work alongside Metering Leads, supporting Smart meter deployment, post install performance and all tasks associated with maintaining the metering portfolio. You will ensure that key performance metrics are achieved, delivering enhanced service levels for our customers. A subject matter expert, you will be responsible for ensuring that third party metering partners are equipped to deliver against contractual KPI's whilst supporting the requirements to maintain a compliant smart metering portfolio.

• Flexible in absorbing sudden changes in priority, remaining focused on deadlines and enjoy being at the centre of a busy and fast paced environment


• Resilient and audacious in maximising appointment booking opportunities with customers - selling the benefits of smart meters whilst effectively handling objections / customer opt outs


• A passion to learn and develop knowledge across meter types, third parties and industry bodies


• Experience in working across AMR and SMETs meter points for both gas and electricity products


• A principal understanding of Metering third parties (MOPs/MAMs) and Smart Metering stakeholders such as the DCC & SEC


• Ability to work towards defined targets and clear objectives in a fast-paced environment


• Relentless in pursuing improvement, bringing others along the journey with them.


• Good communication skills both verbally and in written form


• Effective at building relationships with internal stakeholders and customers


• Providing excellent and prompt customer service to customers regarding any metering related issues, Prior experience within a customer service/admin position


• Experience in working to set targets in a sales-led environment


• Effective time management skills


• Effective problem-solving skills and able to analyse data


• Strong excel skills


The role is office based and subject to a full background check (CRB)

Valda Energy is a fast-growing energy supplier, challenging the existing marketplace with a leading, tech-led, and customer-focused successful solution. We are passionate about innovation and challenging the status quo to deliver exceptional service and solutions to our customers. Driven by the desire to do right by all our stakeholders, we recognise that our people are our greatest asset. Our culture and employee environment are always evolving, from the introduction of new benefits to leading structured training opportunities, and of course frequent social events! At Valda Energy, you can be assured that you will be supported to be your best and be welcomed in to form part of our friendly team.


• £22,500 to £23,000 Annual Salary


• Company annual bonus scheme


• 25 days of annual leave plus bank holidays, plus length of service award up to 30 days


• Private Medical Insurance with Vitality Health


• Life Insurance policy, providing coverage at four times your salary


• Employee Assistance Programme offering confidential support and guidance


• Enjoy an array of complimentary snacks, drinks, and lunch options in our office


• Salary sacrifice pension scheme where we will match contributions up to 4%


• In-house learning and development team devoted to nurturing your talent, unlocking potential and propelling you towards being your best