Member Services Advisors

Our UK contact centre is growing and has a fantastic opportunity for Member Services Advisors to join the existing multi-skilled team. We focus on delivering an exceptional service to our members & clubs through multiple communication channels including inbound and outbound calls, social media, and emails within a customer centric working environment.

Within this role you will be speaking with our members across the UK; responding to queries, complaints, or feedback, and using your exceptional customer service skills to help them achieve their goals and continue their memberships.

Current office hours are Monday-Friday 9am-5pm, although flexibility may be required to manage peak volumes.

• No weekends, no bank holidays!, Daily support in becoming multi-skilled in customer service communication channels through individual and group training sessions


• Opportunities to work on an individual development plan


• Opportunities to work alongside a variety of departments within the business through your role


• Free gym membership to our network of clubs all over the UK


• An extra day's holiday for your birthday


• 50% off a gym membership for a friend or family member
  
  We are looking for a motivated & versatile individual able to take ownership of their role, quickly become a part of this friendly and supportive team, working with fantastic attention to detail, willing to listen and able to thrive in a fast-paced environment., Customer service experience


• Excellent communication skills, both written and verbal


• Proficient IT skills


• Attention to detail


• Problem-solving skills


• Ability to work individually and as part of a team


• Experience in dealing with high volumes of emails/calls


• Proactively striving to achieve a first call resolution wherever possible