Lifeline Control Room Operator

All employees are required to comply with their individual and organisational responsibilities under the Data Protection Act, the Information Security Policy and relevant supporting operational policies. Any matters of a confidential nature must not be disclosed or passed to any unauthorised persons or third party under any circumstance either during or after employment except in the proper course of your employment or as required by law, Merthyr Tydfil County Borough Council or both. Any breach of confidentiality may lead to disciplinary action.

Must have the ability to work alone and operate within a flexible shift pattern (this will include Nights/Weekends/Bank Holidays).

To receive calls via all communication networks, e.g. landlines, PNC, fax and to ensure that each call is adequately and properly dealt with.

Ability to speak Welsh is desirable

Post is subject to DBS check., Ability to speak Welsh is desirable.

Merthyr Tydfil County Borough Council encourages applications from Welsh speakers. Application forms may be submitted in Welsh and any applications completed in Welsh will not be treated any less favourably than those submitted in English., Merthyr Tydfil County Borough Council is committed to protecting and safeguarding the most vulnerable people in our community. Rigorous pre-employment checks are undertaken for all appointments as part of our recruitment and selection process.