IT Technician

75% of our Junior Technicians are promoted to an Onsite Technician within 18 Months., We are looking for a Junior IT Technician to join our IT Team in Birmingham to provide excellent customer centric, proactive and reactive support to ensure the continuous availability of the IT equipment within the SLA's and KPI's as defined.,

• Assess incoming incident and prioritise work according to timescales and processes


• Keep accurate and timely records within the incident monitoring system making sure that the end user receives feedback at all times on the progress of faults and changes


• Manage workload and relationships over several schools


• Able to collaborate with others to achieve high standards of end user satisfaction


• Understand the need to adapt your style to suit the end user, communicate in a clear and confident manner


• To carry out other reasonable tasks from time to time as directed by the Head of IT


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  This is a great opportunity for someone to join the team who is able to collaborate with others to achieve high standards of end user satisfaction and demonstrate a proactive approach in building relationships with others., Motivated to work towards an ITIL V3 qualification


• School working practices and policies


• Data Protection Legislation


• A desire to understand how technology works and how it can be used to improve productivity
  
  We're an international charity, transforming lives through education. We exist to give every young person, regardless of their background, a great education and real choices in life. In the UK, we're a network of 39 schools, educating around 30,000 pupils in areas where we can make the biggest difference and we're recognised as one of the highest achieving academy groups in the country. We want to change the lives of children everywhere, not just in our own schools. So, we create and incubate Ventures designed not only to help pupils in Ark schools, but also to improve education systems., Ark is committed to safeguarding and promoting the welfare of children and young people in its academies. In order to meet this responsibility, its academies follow a rigorous selection process to discourage and screen out unsuitable applicants.
  
  27 days annual leave plus bank holidays, rising with each year of service up to 30 days after 3-years' service. This entitlement is pro rata for part time employees. This entitlement excludes bank holidays


• Full office closure between Christmas and New Year


• A flexible approach to working with understanding and consideration for work life balance and personal commitments


• As an Ark employee, you will have the opportunity to be part of the TPT (The Pension Trust) scheme, our workplace pension scheme where we make an 11% contribution; you are not required to contribute towards this scheme unless you choose to. Depending on your role you may also be entitled to LGPS which is a defined benefit scheme where you contribute a percentage based on how much you earn (as do we) in exchange for a guaranteed amount in your pension pot every year


• Access to high-quality professional learning throughout your career, offering both face-to-face sessions and a bespoke online learning platform


• Access to Ark Rewards scheme offering savings from over 3,000 major retailers, interest-free loans available for season tickets or a bike, gym discounts offering up to 40% off your local gym and free eye tests