IT Support Engineer

We're looking for a technology-focused self starter to support, maintain and optimise our internal systems. Modern cloud-based systems underpin everything we do, but we still need your skills to keep things running smoothly.

Our technology stack is varied, and you'd gain experience with systems including PCs, Chromebooks, conferencing, whiteboard systems and networking hardware.

You'll support our existing Systems Engineer to undertake day to day technical management of our cloud infrastructure spanning Microsoft 365 and Azure, Google Google Workspace and Cloud Platform and Okta, together with operational administration of our own successful SaaS products.

Requirements

• You'll provide support for user accounts and the use of key business applications, both ongoing maintenance / management and incident management for users. In particular for Google Workspace, Microsoft 365, Okta, Atlassian products and Zendesk.


• Maintain accurate inventory of user devices, cloud assets, configuration, access rights and costs.


• Own asset management process; servicing and troubleshooting hardware as well as managing the onboarding, offboarding and end of life processes for all assets.


• Maintenance of office equipment will be part of the role, meaning that you will have the opportunity to travel to other offices (Edinburgh, Manchester, London and Utrecht)


• Support our Security lead with the maintenance of any security related activities including investigations, information security and security best practices.
  
  Demonstrate empathy with end users, to help them solve their problems.


• An excellent attitude towards learning and trying new things.


• Excellent communication and coordination skills.


• Some prior experience in IT support or systems engineering in companies with cloud usage. You won't be afraid of a new challenge!


• Hands-on ability with hardware - able to troubleshoot, diagnose and repair system configuration issues with physical devices including Windows 10 and Linux PCs, Chromebooks, Video-conferencing systems (Google and Microsoft) and network infrastructure.


• Device management using Microsoft Azure Active Directory and Intune or Google Workspace.


• Office suite management using Google Workspace and / or Microsoft 365.
  
  At Appsbroker and CTS, we look after each other in an environment where everyone can work together to achieve great things. We're proud of our people-first culture that welcomes individuals from all backgrounds. Our commitment to diversity and inclusion creates a dynamic community, unlocks innovation and great ideas, and unites us around a common purpose - and we look for talented people to join us who share these values.


Environmental & Social Responsibility

As a certified B Corporation, we ask all of our employees to play their part in upholding an delivering on our commitment to make a positive impact on the world. Whether that's joining our Environmental Board, playing an active part in our DEI community, participating in a charity support day, or simply just following our advice and policies in considering the environment when travelling for work.


• Competitive salary


• Private healthcare scheme


• Company pension


• Death in Service - 4x annual salary


• Flexible working culture


• Company events - opportunities to meet colleagues you don't see every day


• Regular opportunities for industry recognised training and certifications


• Learning and development opportunities


• Opportunities to develop within a fast growing-tech business with ambitious growth and impact goals