IT Solutions Technician Apprentice Level 3 MOTT MACDONALD LIMITED

o Provide a single point of contact for our employees and confidence that we are actively addressing their IT issues.

o Deliver an outstanding customer experience by focusing on our employees' needs and providing timely resolutions with clear and regular communication.

Desktop Services

o Provide support for employees with their hardware, software and peripherals. [NL1] [PT2]

o Understand the critical needs of the business and escalate urgent issues to minimise the impact to the business and employee productivity.

Infrastructure and Security

o Provide support to Compute and Storage infrastructure services to resolve incidents, problems and assist with implementing change.

o Perform day-to-day activities and checks as part of the on-going maintenance of the assigned services. Ensure that they are carried out in a timely manner and a forward schedule of maintenance and upgrade is implemented.

o Undertaking cyber incident response, analysis, and remediation activities.

Applications

o Provide support to the Business Applications team, including but not limited to components of the Deltek ERP suite.

o Provide support to the Project Applications team for Engineering Applications.,

• As an apprentice, you will be supported to attend college (Newcastle) through virtual/block or day release to achieve your IT Solutions Technician qualification.


• You will also be part of our internal 2-year 'develop your future' training programme and will receive regular support and training throughout your employment.


• If applicable, we would also support you in applying for professional memberships.
  
  Mott Macdonald are actively recruiting individuals interested in joining us as a Building Services Apprentice, working on some of the largest and most exciting projects across the UK. We are keen to attract those with a passion for engineering, attention to detail and technical skills to help our projects teams shape the future., Communication skills, IT skills, Attention to detail, Organisation skills, Problem solving skills, Number skills, Team working, Initiative, GCSE or equivalent English (Grade Grade 4 or C) Essential

GCSE or equivalent Maths (Grade Grade 4 or C) Essential
GCSE or equivalent 5 GCSE (Grade Grade 5 or B) Desired

We're a management, engineering and development consultancy which works on projects across the world. By challenging norms, we like to solve humanity's most difficult problems. We're committed to making a positive contribution to the wellbeing of our staff as well as the environment, and communities in which we operate.

Monday - Friday: 9.00am - 5.00pm (working hours may vary). Most employees within Mott Macdonald will usually work 2 days from our offices and 3 days at home (this may vary)., You could reduce your training time, or finish your apprenticeship faster, if you have relevant prior learning or experience. This could be relevant:

• training


• qualifications, like an NVQ in a relevant field


• industry or sector experience