Income Recovery Administrator - Hybrid Working

Are you an Administrator looking for an exciting new role within an organisation committed to improving lives? Do you enjoy working in a fast-paced environment and communicating with stakeholders? If so, our temporary Income Recovery Administrator role could be the perfect job for you…, As an Income Recovery Administrator at Longhurst Group, you will play a crucial role in supporting the wider Income Recovery team in assisting with the administration related to the recovery of current, former and other debt. Further key responsibilities are listed below:

Get in contact with our customers regarding their referrals into the Money Advice Service via email, telephone, etc and keeping them updated throughout the process.
Supporting management of the Income Recovery email inbox, responding where necessary or distributing to the relevant team member.
Complete various approval forms (hardship forms, referrals to pay-plan forms).
Supporting colleagues across the Group with administrative projects as required., Our temporary Income Recovery Administrator role is an initial 3 month temporary position, covering off some sickness within the team. It's a hybrid role, contracted to 36.25 hours per week. To us, this means some time working from home with an expectation of some presence in either our Rushden, Peterborough or Boston office on a weekly basis (we are open to discussion around how this is built into working weeks). A large portion of our Income Recovery team are also hybrid workers across our geography too., This is a hugely exciting time to join Longhurst Group - not only are we continuously striving to achieve better results for our customers, but the Social Housing sector is at a crucial point with new measures, legislations and standards coming into effect imminently. Our temporary Income Recovery Administrator opportunity will help to support our customers sustain their tenancies, alongside the wider Income Recovery team. We offer a supportive and inclusive working environment that values your contributions, along with access to ongoing professional development opportunities, ensuring your skills remain at the cutting edge of the industry.

Naturally working with our customers, we need to complete pre-employment checks before you join us. This role is conditional upon receipt of two satisfactory references (one from your current employer). We also need you to tell us what you have been up to over the past 5 years as a minimum in terms of employment history. This could include carer duties, travel, seeking work, education, employment, training, or volunteering., Disability Confident
About Disability Confident
A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to Disability Confident.

Longhurst Group is a leading housing Group across the Midlands & East of England, committed to enhancing communities and improving the lives of both our colleagues and customers. With a mission to provide quality, safe, affordable housing that build great foundations for our customers, our Income Recovery team are critical to ensuring our customers debts across the length of their tenancy agreement are managed, as well as providing support to customers with advice regarding welfare benefits and financial issues.

A competitive 28-day annual leave entitlement plus bank holidays (pro-rata for part time)
Pension Scheme with contributions matched by us up to 8.5%
Life Cover of three times your annual salary (as part of pension scheme membership)
Membership of our Health Care Cash Plan including Employee Assistance programme and DoctorLine
Access to a range of discounts, including Blue Light and B&Q Tradepoint Cards
Free access to financial education service, supporting with personalised financial information on a range of topics such as mortgages, retirement planning, pensions, saving and investments, insurance and will writing
Free Eye Tests
Free flu vaccinations
Investment in your personal development through our extensive learning and development opportunities.
Professional subscription for membership fees relating to your role, paid for by us
Family friendly, carers leave plus other paid leave
Long Service Awards
Carers Networking Group and resources to support Unpaid Carers