HR Advisor - Shared Services

As part of the People Services Team your role will be to provide generalist HR Advice, advise on Process Improvement plans and provide Senior administrative support to the People Team and wider business. The role is varied and fast-paced and your responsibilities in this role includes, but are not limited to:

• To advise, guide and support managers with all matters relating to employee relations


• The HR Advisor will support the HR Team in delivering the ER Roadmap through effective up-skilling, building management capability and transition to manager self-service.


• Supporting with disputes appropriately (mediation, COT 3; or tribunal claims) through legal advisors


• Reviewing, developing and where appropriate implementing new HR Processes and Procedures in line with the agreed process improvement plans


• Supporting the People Shared Services Team with escalated query management.


• Take ownership for the development and maintenance of standard letter and contract templates used within the People Services Team.


• Support the People Services Team with the personalisation of any required letters.


• Processing employment contract changes


• Processing leavers accurately


• Assisting with accurate preparation of monthly payroll reports.


• Providing 1st level HR advice to line managers


• Set up eLearning for new starters


This role is not a standard HR Advisor position and the successful candidate will have the opportunity to be involved with a variety of project workstreams and HR projects.

Our People Services team are the customer facing representatives for the People Services department. The successful candidate will have strong interpersonal skills with the ability to create and maintain strong relationships. You must also be proactive in your approach, and have first class analytical, prioritisation and organisational skills., It is essential that you have demonstrable HR Advisor experience, which includes

• Experience of working within an Employee Relations environment


• Knowledge of process review methodology


• CIPD Level 5 accreditation desirable or working towards this.


• Ability to analyse, interpret and deliver data and information in an accurate, fair and concise manner.


• Ability to work with sensitive and confidential information.


• Experience in HR & Payroll systems / databases is desirable, not essential.


• Experience of working within a fast-paced environment


• Clear communication skills both telephone and email


• Ability to work on own initiative and prioritise.


• Good literacy / numeracy skills


• A proactive approach to work and problem solving, and the ability to spot and deal with issues as they arise. Confident with systems (e.g. Word, Excel, Outlook, HR Systems,) and tools to support the role.


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  Certas Energy is the leading independent distributor of fuels and lubricants in the UK.

With a national network of over 130 depots, over 900 tankers, more than 80 retail forecourts, fuel cards usable at over 2,000 sites, it is our 2,300 colleagues who keep our business moving each day.
Our team is an essential part of the robust infrastructure that consistently and dependably delivers billions of litres of high-quality fuel and associated services to homes and businesses all over the UK each year.
We're proud of our range of innovative fuel supply and management services and are committed to provide industry leading solutions in liquid fuels, as the worlds energy mix evolves towards a zero emissions future. From the option to offset carbon emissions with each fuel order, to providing cleaner burning fuels that lower harmful emission of PM and NOx, Certas Energy strive to make our energy expertise count for all of our customers.
We have a strong culture of safety and compliance principles, driven by our dedicated Safety F1rst and Doing the Right Thing Initiatives. This, teamed with our many programmes of learning, development and talent nurture, means that we can support our colleagues to grow and thrive within a fast paced working environment. This is fundamental to good business performance, and integral to our long-term business success.


• Competitive Salary


• Mix of home / office working


• Cycle to work scheme


• Life assurance


• Pension scheme


• Brand discounts through Certas group scheme


• Enhanced maternity/paternity leave


• Long service awards


• Free parking onsite