HR Advisor

The purpose of this role is to provide an invaluable service to our colleagues in BT, covering the whole colleague lifecycle, delivering high quality HR advice, guidance, and support with outstanding colleague experience.

You will provide a first contact resolution approach dealing with a mixture of HR queries, HR System Support & problems across the whole colleague lifecycle which requires you to, where possible, action the solution live while on the call or chat. You are expected to support our colleagues through different contact methods including phone lines, live chat, and case system. Our aim is understanding our colleague's priorities and using your knowledge & experience to create the right solutions for them, you will work with all areas of the company and will need to demonstrate excellent communication and stake holder management skills.

What you'll be doing

• Acting as the first point of contact for managers, employees and other HR team members providing clear, trustworthy advice on HR policies, processes, and tool/systems.


• Identifying business development needs.


• Using HR information systems to access, input, and compile data.


• Ensure we deliver a resolution at the point of first contact if possible.


• Proactively own the query to ensure a resolution will be found ensuring expectation are managed.


• Ensure continuous self-education on HR Processes, policies, and systems to have an in-depth but broad knowledge of BT HR.


• Strive for efficiency and continuously identify improvement opportunities to enhance the colleague experience.


• Working closely with other internal teams to support and resolve problems where possible.


Skills and experience


• Maintain confidentiality for HR documents and systems.


• Collaborate efficiently for top-tier service, supporting colleagues to meet SLAs and overcome challenges.


• Exceed colleagues' service expectations, especially in issue resolution, showcasing importance and helpfulness.


• Demonstrate IT adaptability for internal systems.


• Utilise attentive listening and effective questioning for clear problem-solving, both written and verbally, with a positive and professional demeanor.


• Handle tough conversations and emotional situations adeptly.
  
  BT is part of BT Group, along with EE, Openreach, and Plusnet.


Millions of people rely on us every day to help them live their lives, power their businesses, and keep their public services running. We connect friends to family, clients to colleagues, people to possibilities. We keep the wheels of business spinning, and the emergency services responding.

We value diversity and celebrate difference. 'We embed diversity and inclusion into everything that we do. It's fundamental to our purpose: we connect for good.'

We all stick to the same values: Personal, Simple, and Brilliant. From day one, you'll get stuck in to tough challenges, pitch in with ideas, make things happen. But you won't be alone: we'll be there with help and support, learning and development.

This is your chance to make a real difference to the world: to be part of the digital transformation of countless lives and businesses. Grab it.

At BT, we entertain, educate, and empower millions of people every single day. We're a brand built on connecting people - whether that's friends, family, businesses, or communities. Working here, you'll receive an attractive salary and a range of competitive benefits, but - more than that - you'll be joining an ambitious organisation with a culture of togetherness, collaboration, and inclusivity, that takes a genuine and proactive interest in your progress and development.


• 22 days annual leave (plus bank holidays)


• Generous pension scheme


• BT Share Plan


• Discounted BT products including TV, Broadband and Mobile


• Flexible working arrangements