Housing Advisor and Administrator

The Housing Advisor and Administrator is an interesting and varied role. The successful candidate will be part of our front line advisory team that will be handling the housing and maintenance enquiries of our tenants. In addition, the role provides administrative support to the Housing Officer and Payment Advisory teams

Daily Responsibilities

1. First point of contact for housing and maintenance enquiries from our tenants

2. Administrative support for the Housing team

Equality and Diversity Responsibilities

1. Uphold and promote RHA's values, adhering to all elements of our Equality & Diversity policy and practices. Culture and To assist in the development of a culture that is consistent with RHA's vision and values, particularly those relating to the delivery of a customer focussed service and the development of continuous improvement within an efficient growing business

2. Promote a positive image of RHA through the development and maintenance of excellent working relationships with customers, partners, colleagues and key stakeholders. Health & Safety

3. Champion a health and safety culture, ensuring compliance with all legal requirements and regulatory frameworks and RHA policies and procedures. Be a

4. Be aware of your own responsibilities under the Health and Safety at Work Act and other safety regulations to ensure that safe working practices and procedures are adopted at all times.,

• Quarterly RHA Pulse opinion surveys so you can have your say


• Open and Honest culture


• HAPUS - our award-winning health and wellbeing programme


• Opportunity to take part in charity events


• Discounted gym membership


• RHA Sports & Social Club


PERSONAL DEVELOPMENT

• Fully supported performance management framework


• Support for professional qualifications relating to your role or development in the Association


• Ongoing support for continued professional development


• Support for you to attend professional seminars and conferences


• Payment of a professional subscription


• Regular performance management sessions
  
  RHA was established in 1979 and has been providing homes and services in Rhondda Cynon Taff for over 40 years.


We are a registered social landlord, a community benefit society and regulated by the Welsh Government. We own and manage over 1800 homes. We offer a range of high-quality management and support services which ensure that our tenants have the best possible opportunities to enjoy their homes and engage in their communities.

Values and Behaviours

Everyone at RHA recognises the importance of working as one team and we pride ourselves on our culture and togetherness. We appreciate and value that it's our people who will ensure that we achieve our aspirations.


• 25 (rising to 30) days plus statutory holidays (pro rata for part time staff)


• AXA PPP Private Healthcare Insurance for you and your dependents


• Access to 1/80th CARE pension


• Flexible working over a 9 day fortnight


• Death in service of 3 times Annual Salary


• Occupational Sick Pay scheme that gives up to 6 months full pay


• Enhanced Maternity and Paternity pay


• Cycle to Work scheme