Homelessness Support Worker

We have a great opportunity for Homelessness Support Worker to join our Independent Living function as we set up a new operational team. This is a great opportunity for people-focused individuals who are passionate about making a difference within their local community.

This role is located at our Independent Living Scheme, Birmingham Foyer.

As a Support Worker you will be a crucial part of the front-line team in our services. You will be allocated a caseload of young, vulnerable people facing homelessness (ages 18 - 25) who you'll provide support and advice to, helping them on the path to living independently. These schemes are home to low to medium needs individuals who may have previously faced challenging circumstances or have experienced trauma.

Shift patterns for this role will rotate between 07:00am - 6:00pm & 10:00am - 09:00pm with some weekend work included and Bank Holidays.

Your day-to-day responsibilities will include:

• Provide advice and support to vulnerable individuals facing homelessness.


• Provide support to customers around accessing health services and employment.


• Produce support plans and conduct regular meetings with an allocated caseload of customers to ensure they stay on track.


• Engage with homeless services and liaise with the Intensive-Housing Management team when necessary.


Please note - you will also be required to use our in-house IT system to update tenant databases as well as issue and respond to correspondence - this is a fundamental part of the role so the successful candidate will need to be confident with Basic IT.

Our ideal candidate? You will be a customer-focused individual who is passionate about making a positive difference for vulnerable individuals. Ideally, you will also have some experience of Housing Management. You will be compassionate with strong communication skills, allowing you to work effectively in a team environment. Former experience dealing with issues around homelessness is also preferable.

Who are Midland Heart? We're a large and ambitious housing organisation providing more people an affordable place to call home. We welcome people from every walk of life, at every stage of their career. We expect a lot from our people but in return you can be assured of a great place to work, where you'll be well rewarded and where great people are able to succeed. Whether you want to build your career with us, or use your experience to move on, we're here to develop your potential.