Helpdesk Advisor

Atlas Workplace Services have an opportunity for a Customer Service Helpdesk Advisor to join our team in Milton Keynes.
We are looking for an articulate, highly - professional, energetic and enthusiastic person to join this established team.
Working at our office in Milton Keynes you would be responding to inbound calls and emails from a variety of clients. Utilising your communication skills liaising with internal customers & sub-contractors to deliver 1st class customer service.

Experience in a customer service, retail or a Helpdesk environment would be an advantage but not essential.

What we are ideally looking for is a real people person. Someone who has excellent communication skills and enjoys helping people.

Show the right behaviours, commitment and work ethic and you like many before you, can progress your career within Atlas Workplace Services., Minimum Qualifications, Certifications and Training required

• GCSE English and Maths or equivalent


• Level 3 NVQ in relevant subject


Essential Knowledge, Skills and Experience for this role

• Minimum 12 months experience in similar customer-facing role


• Understanding of Help Desk operation


• Customer Service skills


• Keyboard skills
  
  Atlas Workplace Services was built to be different to the faceless organisations in facilities management industry that often lack the human touch. Our ambition is to make buildings and facilities better for the people who work in them. Why do we do this? It's simple. We know that buildings are better places to be when they are looked after by people who care.


We achieve this by combining our unique understanding with useful technology and an above-and-beyond attitude from our people on the ground and in our support centres. This provides a more personal approach to facilities management and building maintenance services.

We are present right across the UK at more than 1,000 sites and over 11 million square feet of premises. Our services include engineering maintenance, security, cleaning, compliance, reception, energy solutions and more.


• 25 days annual leave


• Competitive pay


• Pension scheme


• Full training provided