General Manager (PBSA)
Residential Living Recruitment Ltd
General Manager (PBSA)
£50000
Residential Living Recruitment Ltd, City of Westminster
- Full time
- Permanent
- Onsite working
Posted 2 weeks ago, 17 May | Get your application in now before you miss out!
Closing date: Closing date not specified
job Ref: a17ea14200ec4808b15ec439432fe7bf
Full Job Description
- Oversee and support day to day operations
- Accountability for the financial performance of the property including ownership of the P&L.
- To build relationships and work closely with senior members and clients across the business
- Demonstrate leadership and management skills in order to build and maintain a high achieving team
- To be part of an on-call rota as required by the business
- Taking full ownership of the Resident experience and wellbeing
- Make sure supplies, stores, materials, consumables, spares and contracted services are procured economically and competitively
- Assisting with purchasing and stock control for soft FM services
- Working closely with the maintenance team and Compliance Manager to implement and maintain all health and safety policies, and risk assessments
- Build & maintain relationship with university nomination partners.
- Ensure effective, personalised tours are conducted to show off our brand, the property and advising rates, add-on services and booking information
- Overseeing front of house payments, updating documents and weekly procedures and reporting any issues to your manager
- Assisting the Finance Team with the collection of rent instalments and following up residents with late payments
- Promote, live, and breathe our policies and procedures
- Managing staffing levels to ensure 24-hour building coverage
- Manage the recruitment of team members in line with the HR standard operating procedures and recruitment and selection policies
- Strive to maintain an engaged and motivated team environment within your site, promoting performance excellence
- Deal with any issues regarding staff performance in a timely manner in line with HR operating procedures and seeking guidance when required
- Manage conflict resolution regarding students at your site
- Liaise and maintain relationships with the local communities and various authorities
- Reporting all incidents in line with the business contingency plan
- Promote the company experience to prospective and existing residents
- Handle complaints professionally and compassionately, and ensure they are logged accurately for follow-up and resolution, reporting as necessary to other departments or senior managers
- Treat company documents as private and confidential, ensuring communications are not shared or forwarded, and comply with EU Data Protection regulations
- Executing a successful site turnover
A flexible, hands-on individual who is happy to get involved in all areas of the business as required, particularly during busy periods is essential - Friendly, personable, and approachable, catering to the needs of a diverse international customer base
- Passionate about PBSA and offering an excellent student experience
- Demonstrate a prudent, financial acumen.
- To possess and demonstrate leadership skills
- Approved qualification an advantage
- Detail-oriented, efficient and organised
- Excellent problem solving and time management skills
Residential Living Recruitment is recruiting a General Manager for a fantastic PBSA provider. The successful applicant will lead the onsite team and be responsible for the overall performance of this flagship, luxury asset of 700 + beds, based in Central London.