Field Engineer

This role encompasses the installation, commissioning, maintenance, and support of digital & analogue electronic monitoring systems incorporated to rail service and passenger vehicles.

This post will involve some travel throughout the UK, generally Mondays to Fridays. Weekend and unsocial hours working will also be required on occasion.

Working hours will be flexible based on the nature of access to vehicles throughout UK locations.

The full use of pool vehicles to undertake duties where applicable and required.

General knowledge of Health and Safety policy, standards, safe practices, and procedures within the rail environment.

Field Engineer - Accountabilities

• Respond to customer inquiries and assist in troubleshooting and resolving issues associated with our products and services. Conduct and offer technical solutions for customers' queries.


• Evaluate and prioritize customer support cases. Communicate and resolve customers' queries via phone, email, live chat, and face-to-face meetings.


• Attend rail depots throughout the UK or occasionally worldwide to repair faulty train borne systems and commission new or existing systems or products.


• Track and manage work record using Atlassian -Jira or similar fault tracking tools.


• Escalation of key risks or concerns regarding our in-field performance


• Work with all internal groups, including support, sales, engineering, product management and health and safety.


• Prepare accurate and timely reports both for internal use and external customers.


• Actively part of a On Call rota in supporting customer enquiries and systems queries.


• Update and coordinate serviceable documentation improvement initiatives through existing revisions and evolution of the general role tasks and daily activities.


• Support and mentor less experienced engineers and act as lead engineer during fault investigations or other site-based work.
  
  A minimum of 5 years experience as a Field Engineer, Systems Support Engineer, or similar role.


• Formal Qualification in electronics, electrical engineering, mechatronics, or equivalent subject.


• Good understanding of electronics systems and electrical installations on rail vehicles or similar.


• Extensive experience of the installation, commissioning and configuration of large systems comprising electronic, electrical, mechanical and PC elements.


• Strong understanding of Windows and Unix/Linux environment and platforms and adept at using a PC Interface (laptop) to configure software applications.


• Ability to build and configure workstation & server/computer systems and applications.


• Ability to read Schematics and circuit diagrams, produce and follow technical instructional documentation.


• Experience in the use of test equipment, including multi-meters and oscilloscopes.


• Knowledge of TCP/IP networking and serial communications protocols (RS232/RS422/RS485)


• Knowledge/understanding of the following technologies desirable: GPS/IMUs/Accelerometers/Lasers and Cameras.


• Strong awareness of on-site safety, previous experience of a rail depot environment or similar safety critical workplace. Previous PTS experience preferred but not essential.


• Ability to work under pressure & the capability to prioritize tasks based on urgency and importance and the commitment to achieve a timely resolution


• Critical thinker and problem-solving skills with the motivation and ability to learn new skills and technologies


• Display company values and exhibit role model behaviours, leading by example


• Good time-management skills


• Great interpersonal and communication skills.


• Rail PTS (Personal Track Safety) competence is desirable.