Customer Success Lead

As part of an established team, the Customer Success Lead is responsible for ensuring that all reasonable customer expectations are met or exceeded, through high quality data and insight deliverables. These should be value-adding enough to increase customer loyalty, to retain contracted spend and to increase customer's desire to work even more with CGA now or in the future.

The Customer Success Lead should:

• Demonstrate exemplary insight delivery in all projects


• Have an excellent understanding of the On Premise channel


• Credibly add value to CGA's customer and stakeholder relationships at all levels.


• Maintain high standards and efficient ways of working to deliver maximum value to clients through ensuring the adoption of best practices and processes across the team.


You will work as a partner to the in-market Client Solutions team with CGA's world renowned clients, by supporting in proposal writing and creating proactive plans to deliver engaging insights to clients, to help CGA to influence & support successful strategies of some of the world's biggest drinks brands.

Main Responsibilities:

• Ensuring all data and insight that goes to clients is high quality, correct and delivered on time


• Lead or oversee all insight and data led projects, particularly more complex & strategic pieces from brief to presentation


• Develop the team to deliver insight which is actionable and SMART


• Support in the pitching and proposals with new and existing clients, through shaping insight led briefs and project plans


• Work with the Client Solutions teams in-market to drive Account Development of all clients


• Lead the Americas Client Success team, ensuring they have clear goals and develop skills to achieve long term success
  
  Strong experience in building insights and narratives from the data that are actionable


• Strong experience using and interpreting data


• Commercial experience in writing proposals would be a great asset


• Interest in On Premise type of sector OR FMCG / CPG


• Stakeholder or Client Management experience
  
  At CGA by NielsenIQ we work with the biggest and most renowned food and drink businesses and most iconic brands, to help them understand the drivers of their performance as well as the consumer and market dynamics at play.


As the definitive source of integrated consumer insight and market measurement we inform strategies for our client's growth., NIQ is the world's leading consumer intelligence company, delivering the most complete understanding of consumer buying behavior and revealing new pathways to growth. In 2023, NIQ combined with GfK, bringing together the two industry leaders with unparalleled global reach. With a holistic retail read and the most comprehensive consumer insights-delivered with advanced analytics through state-of-the-art platforms-NIQ delivers the Full View . NIQ is an Advent International portfolio company with operations in 100+ markets, covering more than 90% of the world's population.


• It's an exciting time for the Americas On Premise Client Success team at NielsenIQ, with a fast-paced growth plan to further develop client relationships in the US, embed products and solutions through effective account management and there is opportunity to develop your career in line with the growth


• Attractive package


• Being a part of a dynamic team with great exposure to international clients


Our Benefits

• Flexible working environment


• Volunteer time off


• LinkedIn Learning


• Employee-Assistance-Program (EAP)