Customer Service Representative (Part Time)
JD Gyms
Customer Service Representative (Part Time)
£24482
JD Gyms, Leeds
- Part time
- Permanent
- Onsite working
Posted 1 week ago, 18 May | Get your application in now before you miss out!
Closing date: Closing date not specified
job Ref: 689bdab8843c4d4695681df7bfe5a581
Full Job Description
- Handling inbound telephone calls.
- Respond to member queries & complaints coming via our contact channels.
- Provide technical assistance to members who may be having difficulties using the website or with their membership account.
- Communicate information about JD Gym Group facilities & services.
- Accurately record reasons for member contacts.
- Deal with written communication and general administrative duties.
- Actively encourage feedback from members.
- You'll be expected to own your work and the members assigned to you, taking responsibility to reach a thorough, friendly, and professional outcome for every enquiry you deal with.
- You'll be using a variety of computer systems to assist with your work, so being able to navigate around the latest technology and learn quickly, is essential.
- Good written and verbal communication.
- Computer literate.
- Ability to remain calm when dealing with emotional, difficult or distressed people.
- Ability to work on own initiative and as part of a team.
- Understands the need for confidentiality and compliance with legislation.
Free JD gym's membership - Free onsite staff parking
- JD Affiliates Staff Discount
- Company pension
- Employee discount
- Free parking
- Gym membership
- On-site gym
- On-site parking
- Store discount
- Day shift
- Every weekend
- Monday to Friday
- Night shift
- Overtime
- Bonus scheme
Full systems and policies training will be provided.
Job Types: Part-time, Permanent
Pay: £11.77 per hour
Expected hours: 15 - 30 per week,
Schedule:
Supplemental pay types: