Customer Service Coordinator

Then this role could be great for you! We're QA - a UK leading training organisation providing high quality courses to our learners and apprentices. Join us on a journey to empower people through learning about all things tech!
What will I be doing?
In our QA Learning division and part of our regional customer services team, you will be part of a team of 11 Customer Services Coordinator's performing the following duties day to day:

• Answering inbound calls from Learners, Apprentices and any other customers calling into QA


• Working with internal and external stakeholders to deliver our services/programmes


• Delivering high levels of customer service to assist the wider team


• Performing administrative tasks and data entry where needed


• Completing tasks following company policies, procedures or methods to agreed timescales


What will I be measured on?

You will have team and individual objectives to complete in-line with agreed KPIs and SLAs relating to response time and other metrics ensuring positive impact on our customer base

Are you a customer services professional with great communication and administrative skills? Do you thrive in a busy and fast-paced environment?,
• Experience in a customer service role within an office environment


• Experience of data entry, administration (Excel, MS Office and other IT systems etc)


• GCSE qualifications or equivalent (4-9 or A-C grade in English, Maths and Science)


• Ability to travel to our Slough office 2-3 days per week


• Holds full right to work in the UK and is able to underground relevant background checks
  
  Taking time for ourselves is so important these days which is why we dedicate some of our benefits to support your health & wellbeing. These include: 27 days holiday each year, holiday buying scheme, Medicash plan, Gympass, Cycle to Work scheme, Employee Assistance Programme, and 2 days per year charity leave.

How we'll help with finance matters
In addition to pension, group income protection and life assurance, QA are offering you an annual pay review, access to our employee discounts benefit hub with hundreds of deals and savings on goods and experiences, season ticket loan, tech scheme and an employee referral scheme.
Personal growth
Learning and opportunity is at the core of what we do - and that applies to you too!
You'll have the unique opportunity to develop your skills on our QA authored courses in the latest tech (you'll get 3 training days/year to do this). You can also delve deep into our world-class digital learning content from Circus Street and Cloud Academy on a variety of tech and business topics. Or perhaps you'd like to enrol on a Degree or Masters programme to enhance your skillset or learn new things.
Our people