Customer Service Apprentice Worldwide Logistics Group UK
Worldwide Logistics Group UK
Customer Service Apprentice Worldwide Logistics Group UK
£22308
Worldwide Logistics Group UK, Coleshill, Warwickshire
- Full time
- U
- Onsite working
- Apprenticeship programme
Posted 1 week ago, 18 May | Get your application in now before you miss out!
Closing date: Closing date not specified
job Ref: 8825ac0c291d4d64af0ecf0bf4dc87b9
Full Job Description
- Assist customers in person, over the phone and via email
- Learn company policies and procedures to provide accurate information and solutions to customers
- Develop strong communication and interpersonal skills to effectively interact with customers and colleagues
- Use company software and tools to record track and manage customer interactions
- Collaborate with team members to ensure efficient resolution of customer issues
- Participate in training sessions to enhance customer service skills and knowledge of our services
- Maintain a positive customer focussed attitude
- Adhere to company policies and standards regarding customer confidentiality, data protection and ethical conduct.
Customer service practitioner level 2 apprenticeship standard qualification. - training
- qualifications, like an NVQ in a relevant field
- industry or sector experience
Functional skills in English and maths, if required.
Training will be provided by Solihull College and an assessor will be allocated to support you. Coaching will be provided in the workplace, on teams as well as scheduled sessions at the Solihull campus and time spent training will be part of the agreed working hours. At the end of your training, you will complete a showcase of your work, undergo an observation at work and a professional discussion, and you will receive a Level 2 customer service practitioner qualification. You may also study level 2 functional skills maths /English., Communication skills, IT skills, Attention to detail, Team working, Positive attitude, GCSE or equivalent English (Grade 4 (C) or above) Desired
GCSE or equivalent Maths (Grade 4 (C) or above) Desired
We are a division of Worldwide Logistics Group a global leader in transport and logistics. In 2018, the Group opened its London office specialising in E-Commerce, warehousing, and fulfilment. We offer a full-service logistics solution for major industries in Europe and around the globe. We've been able to grow because of our commitment to customer service. With a network of highly skilled logistics experts, customer service means transporting our customers' goods in the most efficient, cost effective, and safe manner. There are 2 regional offices in Coleshill and Billingborough.
You could reduce your training time, or finish your apprenticeship faster, if you have relevant prior learning or experience. This could be relevant: