Customer Service Advisor

Customer Service Advisor (Onboarding & Security Vetting) - Sheffield (Hybrid Working) - 6 Month Fixed Term Contract,

• You will conduct, pre -employment screening and vetting checks for new entrants and existing Royal Mail employees.


• Efficiently utilise MS Excel to manipulate and track candidate data through the vetting and joining process.


• Be responsible for effectively utilising the in-house systems, ensuring that all campaign and candidate vetting information is up to date and accurate.


• Effectively and professionally engage with customers, suppliers, and colleagues.


• Prioritise own workloads and support colleagues in the delivery of the HR Services recruitment product.
  
  To be successful in this job you will have the following skills and attributes:


• Excellent PC Skills, including MS Word and MS Excel .


• Previous onboarding, vetting experience or recruitment experience essential


• Excellent organisational, written and verbal communication skills with the ability to handle numerous tasks concurrently
  
  At Royal Mail we value our people and we want our people to be proud to work for our businesses.


We have the assets, the infrastructure and the scale that others don't, yet we are a big part of the communities we operate in, making billions of precious deliveries each year. We are responsible for the largest B2B customer database in the UK and are one of the largest employers in the UK, providing one in every 194 jobs.

An operation of this size needs a strong support network, and the HR, Legal, Finance, IT, Risk & Governance, Customer Experience, Sales & Marketing departments are all integral to helping us to utilise the latest technology and business approaches to optimise, automate and digitise our operations.

Royal Mail is a forward thinking, innovative organisation, that is also committed to reducing emissions and improving air quality in our communities. This includes investing in technologies such as electric vehicles, drones, alternative fuel trucks and energy improvements to our estate.

Next Steps

Closing Date: Wednesday 22nd May 2024. Please note, this advert may close early if the appropriate number of applications has been reached.

The next stage of the selection process will be a virtual interview consisting of competency based and role specific questions.

Trust forms the foundation of everything we do in Royal Mail. We want to be transparent about what kind of qualities we are looking for and build trust from the very beginning of your journey with us. The first step is your interview, and we mean 'your' interview. We want to give you the opportunity to shine. To enable you to do this, we will provide you with your interview questions ahead of the interview taking place. This will allow you time to prepare, and ensure you have your best examples in mind. Royal Mail Group values both trust, and our people.

Royal Mail are proud of our diverse employee network groups and the active role they play to support belonging and encourage a positive work environment. We are firmly committed to inclusion and passionate about our people representing the communities we serve.

We are happy to support your need for any adjustments during the application and hiring process. Please share the details within your application if required.

We are Forces family friendly and a Gold signatory to the Armed Forces Covenant. We welcome applications from ex-Armed Forces personnel, reservists, veterans, cadet instructors and military spouses/partners.

Closing Date: . Please note, this advert may close early if the appropriate number of applications has been reached.

#LI-POST #YourCareerStartsHere #RMG #LIMRT #LI-Hybrid

Salary: £23,080pa pro rata, quarterly bonus potential, company pension scheme with highly competitive contribution rates ,generous annual leave offering of 26 days, plus bank holidays.
Fixed Term Contract, Full Time, 33 Hours per week.
Location: Royal Mail, Pond Street, Sheffield, S98 6HR. This is a hybrid working role with an expectation to work in the Pond Street, Sheffield office 3 days per week and at home 2 days per week.,
• Family friendly support - enhanced maternity pay, paternity leave, adoption leave and shared parental leave


• Discounts and offers - there are more than 800 offers to help you save on things like groceries, days out, holidays and your household bills.


• Supportive and generous company sick pay


• Your Wellbeing - you and your family have 24/7 access to services and tools to help you get the most out of life. From your physical and mental health to financial and social support and advice. It's free, and it's for everyone.


• Lifestyle benefits - You can purchase a car, bike, home technology or mobile phone, or choose from a range of health benefits and insurance products. You make regular payments from your salary, and so could save on tax.


• Financial support - information and services to help you manage debt and grow your financial knowledge, with debt consolidation & savings plans


• Your peace of mind with - Healthcare CashPlan, Dental Cover, Additional Life (life insurance) & Additional Life Partner, Hospital & Death Benefit Plans; Voluntary Critical illness & Voluntary Critical illness Partner


• Free & discounted RMG products - free keep safe & redirection, partner discounts


• Free stamps at Christmas


• Available only to perm employees