Customer Service Advisor
Qualis Group Ltd
Customer Service Advisor
£26000
Qualis Group Ltd, Woodhill, Milton Keynes
- Full time
- Permanent
- Onsite working
Posted 2 weeks ago, 16 May | Get your application in now before you miss out!
Closing date: Closing date not specified
job Ref: 6ad4c353fd6d415b96db444a525e5fa4
Full Job Description
Do you love to collaborate and help businesses thrive? At Qualis as a Customer Service Advisor you will be supporting the operational delivery within Qualis Property Solutions and provide high quality customer service support within our Customer Service Centre.,
- Dealing with queries via phone and email, communicating primarily with tenants of Council accommodation but also other residents, suppliers, contractors and other stakeholders including Councillors and MPs
- Receive, diagnose, record and issue repairs, heating breakdown, void and electrical repair requests from the public and other staff utilising software available
- Follow up works instructions as necessary
- Deal with any routine queries and any associated telephone calls and correspondence
- Collaborate as one team with the Resource Planners, Customer Experience Assistant and other staff across the Qualis Group and Epping Forest District Council
- Prepare, as required, official orders for authorisation and issuing to contractors and/or suppliers
- Deal with all initial matters relating to rechargeable work including letters, invoices and records
- Assist as required with documentation and administration within the Repairs Service
- Logging and authorising decorating vouchers for void properties
- Carry out any data entry as required
- Maintaining other records and statistics as required
- Any other duties that may be considered appropriate and necessary to the post
- Ensure confidentiality and adhere to GDPR regulations at all times
General maintenance and repairs knowledge and able to plan works on a trade related basis - General maintenance and repairs knowledge advantageous, but not essential
- Good communication and interpersonal skills with a strong customer focus
- To maintain an effective and professional approach at all times
- Work collaboratively with colleagues, other staff, customers and partners to provide efficient and effective services
- Ability to problem solve, balancing customer needs with targets and constraints
- Strong planning and organisational skills
- Provide advice and guidance to customers
- Manage and prioritise own workload to take account of conflicting and changing demands and to meet agreed deadlines
- Good knowledge of ICT systems, including software packages such as Microsoft Excel, Word etc, Relevant or equivalent experience in a planning team or customer service setting.
- Demonstrate a good understanding of safeguarding issues commensurate with the role
- Experience of working within a target driven environment
- Experience of dealing with challenging situations
- Previous experience of offering high levels of customer service and dealing with feedback from customers over the phone, in writing and in person
Opportunity to earn a performance related cash bonus of up 15% of salary
- Pension scheme contributions set at 7% of salary
- Life Insurance cover at 4 x your annual salary
- Private healthcare
- 25 days a year holiday, plus bank holidays
GCSE or equivalent in Maths & English
Your team:
You will join a team where you will feel supported, trusted, and appreciated. Our existing team have a wide-ranging background and knowledge but most importantly, appreciate the unique skills and passions that each co-worker brings to the team.
This exciting opportunity will be based in Loughton with the opportunity of hybrid working. You will join us on a full-time basis in return for a salary between £22,000 to £26,000 per annum. Salary will reflect your skills and knowledge.
You will also receive other benefits including: