Customer Service / Administration
The Rawlings Group
Customer Service / Administration
£25000
The Rawlings Group, Little Bromwich, Birmingham
- Full time
- Permanent
- Onsite working
Posted 1 week ago, 18 May | Get your application in now before you miss out!
Closing date: Closing date not specified
job Ref: 0d2f5949641d45c38af18f6e96924389
Full Job Description
- Serve as the first point of contact for customers via phone and email, answering inquiries, resolving issues, and providing accurate information about products and services.
- Process customer orders, ensuring accuracy and timely delivery. Coordinate with relevant departments to facilitate smooth order fulfilment.
- Maintain detailed records of customer interactions, transactions, inquiries, and complaints.
- Collaborate with other departments such as sales, marketing, and production to ensure seamless communication and alignment on customer-related activities and initiatives.
This is a varied role maintaining our company's reputation for outstanding client service. You will be responsible for handling inquiries, resolving issues, and providing support to our valued clients. Your excellent communication skills, attention to detail, and dedication to customer satisfaction will be instrumental in ensuring positive interactions and fostering long-term relationships with our clients. The role will be office based., Excellent numeracy, literacy, administration and organisation skills, along with the ability to work well with a small team and under varying workloads and time pressures. - Outstanding communication skills (verbal and written).
- A self starter capable of acting and working under their own initiative.
- An eye for detail and the ability to produce high quality and accurate work.
- Strong IT skills.
- A positive attitude and a genuine desire to help clients.
- Previous experience in customer services administration preferred., GCSE or equivalent (preferred)
- customer service: 1 year (preferred)
- English (required)
Paper Bag Company is one of the UK's leading suppliers in the design & manufacture of retail and promotional bags. A growing and exciting business, we pride ourselves on providing innovative and individual solutions to all our customers.
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Paper Bag Company are part of the Rawlings Group: a leading packaging specialist working with a diverse range of clients in the food & drink, health & beauty, and candle glass sectors., Rawlings Group (Rawlings-Bristol & Leeds, Vigo - Dunkeswell, Paper Bag Co - Westbury) is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Join us in our mission to help our clients bring their products to life and be a part of a dynamic team that values innovation, creativity, and collaboration. We look forward to welcoming you aboard!