Customer Operations Manager

As the Customer Operations Manager you will be supporting the National Gas Services (NGS) growth strategy and identify new lines of business, either through organic work or new activities.

You will be responsible for the front-line management of staff, providing safety leadership, customer focus, technical expertise and performance excellence. This results in cost effective, customer focused operations and projects in the provision of NGS.

You will provide high level technical advice and consultation to customers, displaying sound judgement in both emergency and planning work situations.

You will be accountable for the planning and delivery of projects allocated to the post holder, push for performance excellence by driving workforce utilisation and productivity continuously. Lead the delivery of a Project Portfolio for internal and external clients, including customer projects via a team of site based Project Supervisors or equivalent.

You will manage and supervise operational activities on a day to day basis, ensuring business objectives of high productivity and efficient work practices through effective management of the utilisation of the workforce assets is achieved. You will also participate in a standby rota to cover the CEME requirements.

To be successful in this role, you will have a good understanding of the operation and maintenance of high-pressure gas systems, above ground installations, associated plant & equipment. You will have strong leadership, influencing, customer orientation and communication skills, providing the ability to promote team working and harmonious working between direct staff, project teams and contractors at all levels.

You will have knowledge of relevant legislation, policy and procedures including the CDM Regs 2015 and the roles and responsibilities. You will have experience and familiar with leading projects through design and delivery stages.

At National Gas, we really take the time to understand what you want to achieve out of your role and career, that's why we encourage people to speak about their personalised development plan early on. This might be developing in your existing role, you might even have your sights set on a higher level position, whatever it is we will give you the support and tools needed to succeed.

We are proud of our role at the heart of Britain's energy system. Our skilled colleagues bring gas to around 23m homes and over 200,000 businesses, including heavy industries and power stations that keep the lights on, all whilst enabling the transition of our network to hydrogen.

We are a flexible working organisation. At National Gas, we are committed to building a workforce that represents the communities we serve. We celebrate the different experiences our colleagues bring to our organisation, and strongly encourage applicants of all backgrounds to apply.

Studies suggest that women tend to apply only if they meet 100% of the criteria. If you resonate with our mission and meet a good portion of our requirements, we encourage you to apply.

• A basic salary of up to £62,399, dependent on experience and capability


• A bonus of up to 6% based on personal and company performance


• Company Car


• 26 days' holiday plus statutory holidays - option available to buy extra holiday days


• A pension scheme where we double match your contribution (maximum Company contribution of 12%)


• Paid expenses for any business travel and accommodation


• A flexible benefit scheme where you can opt into a whole host of lifestyle options


• Access to employee support, care, and assistance helplines