Customer Liaison Officer

We're seeking a highly motivated candidate with previous experience in a Customer Liaison Role, to join our ever-expanding team. The successful person will be responsible for engaging & supporting our Customers and Operational teams across projects within the West Midlands.,

• Liaising with customers ensuring a high level of communication to help build relationships.


• Reporting to the project manager regularly regarding any ongoing issues and feedback


• Communicating with the customer service team, monitoring all feedback


• Ensuring customer enquiries are recorded and responded to promptly.


• Assisting the site managers in monitoring ongoing installations and instructing installation teams, to ensure they are working to the companies HSE & Quality standards.
  
  The ideal candidate will have experience as a Customer / Tenant Liaison Officer and have a strong knowledge of the local area., Have a valid UK driving license.


• Be experienced in this role (or similar)


• Have strong organisational skills, with the ability to prioritise & multitask.


• Have excellent communication skills, written & verbal.


• Be proactive & have an enthusiastic approach to customer service.


• The ideal candidate will have experience as a Customer / Tenant Liaison Officer and have a strong knowledge of the local area.