Community Transport and Engagement Officer

To support the continuous improvement of health and wellbeing within our community, it is essential that all residents living within the county have access to local health services and knowledge of support services that can improve income, support fitness, and tackle social isolation.

Working in partnership with a local organisation, Age UK Northumberland will provide community transport and signposting services to ensure that our local community has access to support and advice available to them.

Duties and tasks will include driving members of the community to appointments, chatting and providing information and advice about local support services that can improve health and wellbeing. This role will involve using an Age UK Northumberland car.

JOB SPECIFICATION
30 hours per week or job share

• To deliver a high-quality customer service to clients eligible for the community transport service.



• To plan travel times and equipment needed for customers to travel safely and with ease.



• To ensure all appropriate checks are completed when collecting and returning any Age UK

Northumberland equipment.


• To ensure that all vehicle checks are completed when collecting and returning company cars.



• to complete all relevant paperwork for vehicles and admin.



• To ensure you follow highway code and speed limits.



• To ensure cars are returned clean and tidy state.



• To ensure that any faults with vehicles are reported straight away.



• To provide information and advice to clients about the range of services provided by Age UK Northumberland, our Charitable Services, and the way that clients can access support.



• To protect the confidentiality of customers and Age UK Northumberland.



• To at all times present a professional and caring image of Age UK Northumberland and demonstrate behaviors reflective of Age UK Northumberland values.



• To complete training relevant to the role - health and safety, moving and handling, first aid.



• To complete any other duties that may be necessary to comply with the demands of the business.



• Any other duties as delegated by line managers.


An advanced driver qualification would be advantageous

Additional responsibilities

Health and Safety

As an employee of Age UK Northumberland, the post holder has a duty under the Health and Safety at Work Act 1974, to:


• Take reasonable care of the health and safety of themselves and all other persons who may be affected by their acts or omissions at work.



• Co-operate with their employer to ensure compliance with Health and Safety legislation and the Health and Safety policies and procedures, not intentionally or recklessly interfere with, or misuse, anything provided in the interests of health, safety, or welfare, in pursuance of any of the relevant statutory provisions.


Data Protection

The post holder must at all times respect the confidentiality of information in line with the requirements of the Data Protection Act. This includes, if required to do so, obtain, process and/or use information held on a computer in a fair and lawful way, to hold data only for the specified registered purposes and to use or disclose data only to authorized persons or organizations as instructed.

Please note: this job description is subject to regular review and appropriate modification. This is not a contractual document.

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Disability Confident
About Disability Confident
A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to Disability Confident.