Café Manager

The role of the Store Manager is to lead the Oxford team successfully by taking ownership of the location, and maintaining efficient processes for regular operations. The Manager runs the location with attention to detail, creating a vibrant customer culture as well as a healthy team setting. They execute Ditto Coffee's high standards and hold the team accountable to these standards.

The Store Manager's responsibilities include all day to day operations of their location, posting regularly on our Instagram, working with set targets for store, managing and training barista staff, educating customers on our menu, making recommendations based on customer preferences, up-selling special items and taking orders.

To be successful in this role, the Store Manager should have leadership skills, time management skills, organisational skills, customer service skills knowledge of brewing methods and specialty drinks, and a motivation to keep the store clean and presentable. They should be flexible to work various shifts throughout the weekly schedule including Sauturdays.

This position's compensation includes weekly salary and tips and store incentives.

Store Manager Duties:

• Set a positive tone and strong work ethic, leading by example


• Train and educate your team on Ditto Coffee's process and policies


• Weekly team meetings


• Communicate information and any changes to your team


• Make a schedule, working with availability and shift preferences as much as possible


• Manage cash for your location:


• Deposit cash once a week


• Update social schedule in fitting to date scheduled


• Maintain sufficient change and keep notes in the safe


• Work with set targets for shopa dn improve sales


• Hold your team accountable using Ditto Coffee's discipline protocol (the steps in this protocol should be discussed/carried out in person, not over texts, emails or phone calls)


• Keep the store clean and presentable, modifying checklists as needed to maintain a clean environment


• Ensure inventory, stock manageent and ordering carried out.


DUTIES WHEN WORKING A SHIFT:

First Priority - Customers:

• Immediately greet customers as they enter


• Engage customers before taking orders (i.e. "How are you today?")


• Educate customers on menu items and answer any questions they ask


• Discern customers preferences and make recommendations accordingly


• Take orders while paying attention to details (i.e. preferences of roast, dairy and syrup)


• Receive and process payments (cash and credit cards)


• Serve prepared food, Tray bakes cookies, pastries and muffins


• Prepare and serve beverages following recipes


Second Priority - Between Customers:

• Open and close the store working with supervisor to ensure opening and closing checklists completed


• Assess what needs accomplished in your shift, then prioritise and delegate with your team


• Keep your team moving and working, checking for quality and thoroughness


• Manage and place orders with suppliers


• Manage storage areas and put away all deliveries when they arrive


• Count and close cash drawer after closing, bundling money in safe for deposit


• Notice if equipment operates properly and report any maintenance needs


• Comply with health and safety regulations


· Assist with events and organise staffing for events

• Recommend new menu items and communicate customer feedback to Owners


• Keep the bar area clean


• Brew filter coffee as needed


• Maintain an empty dirty dish bin


• Wash and put away dishes in the kitchen


• Fill the drinking water container


• Maintain a clean dining area, sanitizing tables and chairs, and sweeping crumbs on the floor


· Record waste and log temperatures sending to Head of Operations each week

• Maintain all stock rotating to ensure waste management


• Maintain stock of clean cups and plates and cutlery


• Delegate and complete tasks on the checklist (for the appropriate shift) with initials by who did what task, working ahead to ensure completion before the shift is over. Stay until it is completed.


• Complete daily tasks as possible (first shift), and complete before end of day (second shift)


• If there is time and it is appropriate, complete items on the next shift's checklist


· Update social media when required following schedule

· Work closely with Director sending regular updates on sales and team

· Attend managers meetings and team meeting regularly.

Forward Facing customer role, leading team from our beautiful coffee counter. Must have excellent barista skills to ensure quality of coffee's served by team. Must display excellent customer service skill as you will be leading the team

Ditto Coffee was established in 2018 and is a sister company of leading global music distribution and record label services company Ditto Music, who have worked with the likes of Ed Sheeran, Big Zuu, Stormzy and Chance The Rapper.

As an extension of the Ditto brand, Ditto Coffee was created to offer a new route to musical discovery in the form of a coffee shop and events space which embraces the local creative community