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Business Administration Apprenticeship UNITEL DIRECT LIMITED

UNITEL DIRECT LIMITED

Business Administration Apprenticeship UNITEL DIRECT LIMITED

£12480

UNITEL DIRECT LIMITED , Thornaby-on-Tees, Stockton-on-Tees

  • Full time
  • Permanent
  • Onsite working

Posted 1 week ago, 18 May | Get your application in now before you miss out!

Closing date: Closing date not specified

job Ref: 88cea06e0a2d474382b9403e24f719d5

Full Job Description

  • Taking inbound calls from customers with the aim for first contact resolution

  • Dealing with general enquiries such as, taking payments and advising customers of missing payments

  • Providing technical support for our telecommunications and online advertising customers

  • Raising faults and internal work tickets

  • Liaising both internally with different departments and externally through partner companies to resolve customer queries

  • Carrying out any other ad hoc administration duties where necessary

    Level 3 Business Administrator Apprenticeship Standard which includes:

  • Level 2 Functional Skills in maths and English (if required)

  • End-Point Assessment (EPA)


    • Via your ITEC tutor and on-the-job training, you'll get the opportunity to learn:
  • IT

  • Record and document production

  • Decision making

  • Interpersonal skills

  • Communication

  • Quality

  • Planning and organisation

  • Project management

  • Relevant regulation

  • Policies

  • External environment factors, Communication skills, IT skills, Attention to detail, Organisation skills, Customer care skills, Problem solving skills, Team working, Initiative, GCSE or equivalent English (Grade 4) Desired

    • GCSE or equivalent Maths (Grade 4) Desired

    Unitel Direct Limited is one of largest independently owned companies in the UK supplying telephone, broadband, mobiles, utilities & web services to businesses all over the UK.

    You could reduce your training time, or finish your apprenticeship faster, if you have relevant prior learning or experience. This could be relevant:
  • training

  • qualifications, like an NVQ in a relevant field

  • industry or sector experience