Apprentice Sales Office Administrator JOHN HORNBY SKEWES & CO LTD
JOHN HORNBY SKEWES & CO LTD
Apprentice Sales Office Administrator JOHN HORNBY SKEWES & CO LTD
£12480
JOHN HORNBY SKEWES & CO LTD , Moor Garforth, Leeds
- Full time
- U
- Onsite working
- Apprenticeship programme
Posted 2 weeks ago, 16 May | Get your application in now before you miss out!
Closing date: Closing date not specified
job Ref: 8095692fd4e84cd8b7e35b0ce691649c
Full Job Description
- Processing of domestic and export trade customer orders received via various methods, preparation of customer orders to include order input, confirmations, preparing and issuing Pro-Forma invoices and managing the dispatch process
- Liaising with freight forwarders and service providers to facilitate the seamless provision of excellent customer service
- Generating correct and precise documentation to
- Working closely in cooperation with the Sales Office Team
- Working closely in cooperation with the Business
- Ensuring the El0 customer database is accurately
- Ensuring customer pricing on the El0 system is accurately
- Monitor new account applications and provide a welcome
- Oversee and manage the process of helping prospective
- Politely, confidently and accurately receive and deal with
- Politely and confidently receive, deal with, and where
- Assisting in general Sales Office duties as required
- An established induction process commences on the first
- Be an engaging and adept communicator
- Be a musician and / or have music products industry knowledge and / or experience of musical instruments and / or PA equipment
- Be literate, numerate
- Competent with MS Office applications and CRM
- Work well in a team and independently with direct experience in business to business sales or be an enthusiastic learner with clear potential, Communication skills, IT skills, Attention to detail, Organisation skills, Customer care skills, Problem solving skills, Administrative skills, Number skills, Analytical skills, Logical, Team working, Creative, Initiative, Patience, Physical fitness, Microsoft Word & Excel, Willingness to learn, GCSE or equivalent English (Grade C / 4) Essential
- training
- qualifications, like an NVQ in a relevant field
- industry or sector experience
accompany goods where necessary
Leader and all company departments and colleagues to ensure the highest levels of customer care are always met, efficiency and
effectiveness are at their maximum and the Company's objectives
and goals are met.
Development Managers to ensure customer care, and aftersales
service levels are met
maintained, updated
maintained
email to all new successful applications
customers and new trade customers with their enquiries and the
application process, including immediate access to the trade web
site portal
customer general and pricing queries
necessary take high level ownership to resolve customer queries
and complaints
Induction:
day of employment, This programme will allow the apprentice to develop their skills, knowledge and behaviours through the practical period at college as well as in the workplace doing on-the-job training. The broad purpose of the occupation is to provide a high-quality service to customers which will be delivered from the workplace, digitally, or through going out into the customer's own locality. These may be one-off or routine contacts and include dealing with orders, payments, offering advice, guidance and support, meet-and-greet, sales, fixing problems, after care, service recovery or gaining insight through measuring customer satisfaction. You may be the first point of contact and work in any sector or organisation type
The successful candidate will have excellent interpersonal skills, be an engaging and adept communicator, be a musician and / or have music products industry knowledge and / or experience of musical instruments and / or PA equipment., The primary objective of the role is proactively growing sales. The successful candidate will have excellent interpersonal skills:
GCSE or equivalent Maths (Grade C / 4) Essential
Distribution of Musical instruments, merchandise, amplification and karaoke equipment.
You could reduce your training time, or finish your apprenticeship faster, if you have relevant prior learning or experience. This could be relevant: