Account Manager

REF 53515

Account Manager - Northampton

Role and responsibility;

• To have full responsibility for the delivery and management of sufficient resources, ensuring a secure and safe environment for the customer to operate within.


• To manage all Mitie services operating on across the customers locations to ensure they meet the SLA's and financial agreements


• Responsible for direct reports and development of (operation manager's/training manager/QHSE manager/administrators) assigned to support the retail account.


• The position will be pivotal to the successful delivery and as such will have extensive interaction with the customer and the company.


• To be responsible for the day to day contact, and the key customer decision maker for local arrangements and therefore, must be able to think and deliver at a strategic, operational and day to day level.


• The successful delivery of this role will be achieved through the development of a collaborative working relationship with the customers senior stakeholder and Mitie management. Strong relationships with key stakeholders which must be built on trust and mutual respect, to develop a partnership to shape the clustomers future strategy.


• The execution of the responsibilities, of the role, paying due regard to the lawful and ethical standards involved, ensuring compliance with relevant legislation.


• Directing the operational management team and site based team responsible for employees across a range of services, disciplines and retail sites, delivering an integrated security and facilities service.


• Achieve commercial objectives for both Mitie and the customer with profit and loss accountability


The ideal candidate would have;


• Demonstrable skills and knowledge in a regulated field


• A solid understanding of health and safety in the workplace.


• Previous experience in a retail security based, senior managerial role


• Experience in management of systems backed physical security.


• Previous experience in managing P&L and costing services.


• A pro-active management style, and ability to demonstrate high level of people skills


• High standard of numeracy and literacy skills


• Minimum five years' experience in a retail security environment or similar


• Minimum three years' experience in an operational or senior role


• Proven account management experience


• Proven experience in problem solving and issue resolution on large accounts


• Positive communication - internal / external


Essential to role;

5 year checkable background screening to BS7858 standards
Valid SIA licence
Clean UK Driving Licence


• Demonstrable skills and knowledge in a regulated field


• A solid understanding of health and safety in the workplace.


• Previous experience in a retail security based, senior managerial role


• Experience in management of systems backed physical security.


• Previous experience in managing P&L and costing services.


• A pro-active management style, and ability to demonstrate high level of people skills


• High standard of numeracy and literacy skills


• Minimum five years' experience in a retail security environment or similar


• Minimum three years' experience in an operational or senior role


• Proven account management experience


• Proven experience in problem solving and issue resolution on large accounts


• Positive communication - internal / external


Essential to role;

5 year checkable background screening to BS7858 standards
Valid SIA licence
Clean UK Driving Licence