3rd Line Support Engineer

This position will provide project leadership and involve the following tasks/deliverables:

• Manage a laptop security program, performing a manual replacement of several antivirus/security products


• Removal, clean and reinstall a new suite of software


• Review weekly progress and report to the program lead


• Provide ongoing progress and completion dates


• Manage a laptop physical swap-out project in order to replace legacy Windows 10 installations with Windows 11


• Preparation of swap out equipment


• Organising staff swap out in for our offices and for fully remote staff using couriers to deliver and collect.


• Supporting the migration of any staff data


• Ensuring all legacy equipment/builds are obtained and either rebuilt as stock or written off


• Support the wider IT team with updates on the laptop swap out and security product programs


• Provide support for any direct issues that arise as part of the laptop or security program (for example faulty hardware comes to light)


• Produce thorough build, swap, backup/restore and troubleshooting documentation and share with regional IT staff


• Deploy the central asset management tooling to all group equipment
  
  Knowledge in Windows 10/11 and Apple Mac installation and configuration


• Experience with MDM solutions such as Intune, JumpCloud, Mosyle


• Experience with Security Products such as CheckPoint, Sophos, Countercept, Microsoft Defender


• Basic scripting abilities, powershell, batch, python


• Excellent communication skills


• Excellent organisation skills
  
  At VML, we are a beacon of innovation and growth in an ever-evolving world. Our heritage is built upon a century of combined expertise, where creativity meets technology, and diverse perspectives ignite inspiration. With the merger of VMLY&R and Wunderman Thompson, we have forged a new path as a growth partner that is part creative agency, part consultancy, and part technology powerhouse.


Our global family now encompasses over 30,000 employees across 150+ offices in 64 markets, each contributing to a culture that values connection, belonging, and the power of differences. Our expertise spans the entire customer journey, offering deep insights in communications, commerce, consultancy, CRM, CX, data, production, and technology. We deliver end-to-end solutions that result in revolutionary work., Our personality and behaviours: We believe that we are what we do, not just what we say. Our shared values and behaviours show how to bring the VML Enterprise Solution's culture to life through the actions we all take every day:

• Connect Meaningfully


• Inspire Creatively


• Include Purposefully


• Approach Positively


Our brilliant, talented people are what makes VML Enterprise Solutions what we are. That's why we look for people who go beyond and always push our thinking to be better than yesterday.

AT VML Enterprise Solutions

Our Enterprise Solutions division houses strategic consultants, creative and technical architects and skilled developers and operators that together help some of the world's leading organisations to deliver outstanding digital experiences across all major routes to market worldwide: marketplaces, online retailers, D2C, B2B and social platforms. With over 4,200 experts in 55 operational centres across 34 countries, our capabilities span the entire buying journey from customer acquisition, through engagement, to conversion and loyalty, driving multi-channel growth for world-leading brands.

We work with some of the most exciting brands such as The Coca-Cola Company, EY, Bosch, Unilever, Ford, DFS, Mercedes-Benz, Johnson & Johnson, Nestlé, Sainsbury's, Selfridges, Shell and Tiffany & Co. We've built over 500 platforms for brands and retailers and generate in excess of $29bn annually for our clients and work with over 50 strategic partners including Adobe, SAP, Salesforce, HCL, Shopify, Sitecore, BigCommerce, commerce tools and Acquia. Our reputation is based on our people, and we believe we have some of the best in the business.

As our business grows internationally, we're looking for new people to join us on our journey to inspire and take a key role in shaping some of the best commerce solutions, services, and websites in the world. Working as a team, no problem is insurmountable; we share in our client's successes and believe that anyone can show creative bravery no matter what their role is in the team.

At VML, we are committed to fostering an all-inclusive work environment that is both rewarding and career-forward. Our Inclusion, Equity & Belonging initiatives, alongside the VML Foundation, reflect our dedication to giving back and making a positive impact in our communities and beyond. Our people are the heartbeat of our organization-creators, doers, innovators, makers, and thinkers-who drive not just marketing, but meaningful experiences that resonate in every action and interaction.

Alongside the opportunity to work with some of the most exciting brands around the world, we'll also prioritise your career development and help you grow your skills. We'll empower you to make a difference, allow you to be yourself, and respect who you are.

We offer a great benefits package including hybrid working that works for everyone, a discretionary bonus scheme, training opportunities, competitive pension, medical insurance, life assurance, social events, opportunities to buy and sell holidays, family friendly policies, discounts with hundreds of retailers and much more.